To be eligible a return must meet our standards below:
- Merchandise must be returned within two weeks upon receipt.
- Merchandise must be unworn and unwashed.
- Merchandise must have all tags attached.
- Required receipt of purchase.
- No Refunds, exchange only on sale items.
- All Sale items that are 60% off or more are final sale.
- Customer is responsible for return shipment
- Original shipping charges are non-refundable.
- Sample Sale items are final sale
- Returns may take 7-10 business days to process on our end, thank you for your patience.
- If you are shipping an item over $75 or more, please consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your return item and are not responsible if the item gets lost on its way back.
- Refunds will be issued within 7-14 days of receipt. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us ( usually 3-5 business days).
- Buy one get one promotion are only eligible for item exchange. Refunds are only available if both items of buy one get one are returned in time frame.
Chill By Will
Order Number ______
2118 Wilshire Blvd
Santa Monica, CA 90403
Please email us at: Info@chillbywill.com
- We only replace items if they are defective or damaged. If you need to exchange it for same item, send us an email at: Info@chillbywill.com
- Send your item to: